Delayed or failed video call invites.

Incident Report for Diagnotes by Backline

Resolved

This issue has been resolved. Video call invites should now be functioning as expected. We will continue to monitor for the next several hours.

Posted Jan 14, 2022 - 16:00 EST

Update

Quick update... our SMS messaging provider is still trying to resolve the delayed message issue. As such, we are still seeing delays with some video call invites.

As noted previously, the invite link on new video calls still works as expected, which can be copied and pasted into an email or other communication if needed.

Posted Jan 14, 2022 - 15:27 EST

Identified

Network issues with our SMS messaging provider, resulting in delayed or failed video call invites.

Note that the invite link still works, which can be copied and pasted into an email or other communication if needed.

Posted Jan 14, 2022 - 11:45 EST

This incident affected: Video and Audio Calls.